Principal Design Program Manager

Zillow

2023 - Present

Sr Design Program Manager

Uber

2019 — 2023

As a Design Program Manager, I combine a passion for the craft and process of UX Design with expert program management skills to help Product and Design teams produce quality experiences for billions of global users.

I focus on the people, processes, and product initiatives that enable best in class experiences for users. I increase communication, stability and continuity in and outside of the Design Org, streamline UX processes and priorities, and drive a culture of user-centered product development. 

I also serve as a strategic thought partner to design leadership. In doing so, I drive operational, organizational, and executional success, and solve challenging business problems as they relate to design resourcing, prioritization, funding, and team health. I am responsible and accountable for building and facilitating a productive environment for design teams to effectively deliver the highest quality and highest impact work.

Creative Producer

Mozilla

2017 — 2019

Integrated producer focusing on Brand & Marketing initiatives and campaigns ranging from digital, video, events, and print. Managed team allocation and resourcing within Design and Writing disciplines, and led vendor relationships, contracts and deliverables. Partnered cross-functionally to roll out Brand and Marketing initiatives, including the Firefox Brand Identity redesign, Firefox Quantum marketing launch, the Mozilla brand rollout, and scores of illustration campaigns. Developed processes and structure around projects within and around the design organization within an agile marketing framework.

Design Project Manager

CreativeLive

2016 — 2017

Maximized project quality, collaboration, partner satisfaction, and profits for marketing and product initiatives by serving as the “right hand” to the Creative Director. Led the Creative Studio team, managing project logistics, and improved operations and processes to maximize efficiency. Managed the rollout of over 150+ unique campaigns, including the Photoshop & Photo Week campaigns, several Home Page redesigns, the 30 Days of Genius with Chase Jarvis program, and the 2016 Holiday Photoshoot & Campaign. Developed SOPs, RASCI, Email Process, and implemented a new DAM system.

Packaging Project Manager

Leapfrog

2014 — 2015

Drove Creative Services project success by coordinating between Creative and Marketing teams, facilitating project timelines, evaluating program progress and risk, and leading creative reviews for packaging, print, and web projects. Launched hundreds of creative projects by aligning them with business objectives, managing stakeholder communication, key milestones, photoshoots, concept and design reviews, and artwork releases. Developed SOPs, Smartsheet process, and resource management tracking system, as well as created routing tool procedures and training global partners in Creative Services process.